Client Care

Law Society’s Practice Note on client care dated 16 September 2010 includes extensive guidance for solicitors in relation to communication, client care letters, terms of business and professional conduct.

These aspects are covered in my terms and conditions of business, a copy of which is available on request.

Equality and Diversity

The practice is committed to promoting equality and diversity in all its dealings with clients, third parties and employees. Please contact me if you would like a copy of our equality and diversity policy.

Professional Indemnity Insurance

The practice is insured with XL Insurance Company Limited, with cover of 3 million in respect of any one claim.

Complaints

I am committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill please contact me on 0845 021 2222 or by post or e-mail as set out on the contact page. I have a procedure in place which details how I handle complaints and a copy of the procedure is available on request.

If you are not happy with our handling of your complaint then you can ask the Legal Services Ombudsman to consider the complaint. Normally you will need to bring a complaint to the Legal Services Ombudsman within 6 months of receiving a final response from us about your complaint. The Legal Services Ombudsman can be contacted by post at 3rd Floor, Sunlight House, Quay Street, Manchester M3 3JZ. Telephone number: 0845 601 0794. Email: lso@olso.gsi.gov.uk. Phone: 0161 839 7262. The Legal Services Ombudsman cannot become involved if another professional body such as the Law Society or the Solicitors Regulation Authority has already investigated.

Data Protection

We use the information you provide primarily for the provision of legal services to you and for related purposes including updating and enhancing client records, analysis to help us run the practice, statutory returns and legal and regulatory compliance.

Use of that information is subject to your instructions, the Data Protection Act 1998 and our duty of confidentiality. Please note that work for you may require us to give information to third parties such as expert witnesses and other professional advisers. You have a right of access under data protection legislation to the personal data that we hold about you.